Shipping Policy
Shipping Fees
We ship internationally to the following countries only. For orders lower than the minimum purchase, we offer standard shipping for a flat fee per order.
*Note that there may be delays in shipping due to mandatory restrictions regarding movement control and essential services in countries across Asia in relation to Covid-19. We would like to thank you for your patience during this time and apologize for any inconvenience caused.
Duties & Taxes
International orders can incur duties and taxes. Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.
Shipment Fulfilment & Tracking
- Orders will be prepared and shipped out the following working day.
- Orders are shipped on working days only (Monday-Friday, excluding Public Holidays).
- Once your order has prepared for shipment and shipped, you will receive a Shipping Confirmation email that shows your order is on the way. To understand more on the tracking status of your order:
1. Click on 'Track your order' shown in the Shipping Confirmation email.
2. Followed by, click on the tracking number and it will bring you to the tracking status dashboard.
